Scott Mitchell, Managing Director of Choices Home Centre
Despite an economic downturn, reduced consumer spending and a constantly changing business environment, the pressure is still on to maintain high revenues and profits.
Rather than crumble under that pressure, Scott Mitchell decided to commit to a coaching program that purely focussed on getting the most out of his team.
"I decided that the worst thing I could in uncertain times was nothing," Scott said.
"In our business, we're always looking to do things better and since working with our coach, we have been able to create a team atmosphere, get them accustomed to managing change and generally perform better."
With more effective systems and procedures in place, Scott has seen an improvement in the smooth running of all departments and less daily input required from him.
"It's been great to have an external confidant, with no financial interest in the business, that I can run ideas and issues past."